MicahTek's Toll-Free Call Center

Incoming calls are answered swiftly and skillfully by live operators.

24 hours per day,
7 days per week.

MicahTek will service your complete incoming call center needs or simply assist during your busy and overflow times.

Carefully selected and trained operators have specific online information about your organization, products, and special events. These conscientious representatives are knowledgeable spokespersons for your organization and they always treat your callers with courtesy and respect.

MicahTek's full service out-source solutions will keep the integrity of your customer and member data secure.  MicahTek carefully integrates information from incoming calls, mail and Internet into a single secured database on MicahTek's computer servers.  For clients maintaining their own database information MicahTek transfers your call records directly to your office using a variety of transfer options.

As part of standard MicahTek procedures, our versatile operators verify names, addresses, credit card numbers and expiration dates, and order information to assure data integrity. The MicahTek automated phone system includes numerous outstanding enhancements:

Client Identification

Using advanced telephony software, MicahTek operators immediately recognize and correctly respond to each of your important calls, answering each call with the name of your organization and your authorized script.

Automatic Call Distribution

This feature enables MicahTek to process more calls by evenly distributing them among our agents so each call is appropriately handled in sequence.

Caller Queue

If all our agents are engaged in calls, our phone system automatically parks and stacks incoming calls. These calls are then answered in turn, minimizing missed calls. After a designated period of time, the calls may be forwarded to an automated voice mail attendant.

Total System Automation

Product orders, contributions, pledges, and subscriptions are entered directly into the computer database rather than manually recorded on illegible phone forms. Credit card authorizations can be optionally authorized at your location or MicahTek can obtain authorizations and electronically transfer the funds directly into your bank account. Call information can be regularly transmitted directly into your organization's computer database.

Instant Turnaround

With your products and supplies in the MicahTek warehouse, our fast-track fulfillment center will immediately process and ship your orders.